Client Services Advisor (Support Center), French Speaking, Long Island City, Queens, New York

We are seeking a bilingual professional with full fluency in French and English. We would also like to speak to professionals that are eligible to work in the United States and possess a bachelor’s degree (or equivalent experience) with at least two years of experience in a fast-paced luxury retail, call center, and operations environment with knowledge of customer service. Furthermore, we seek: Comprehensive understanding of luxury clientele and language Ability to work Saturdays Warehouse/Operations back-end systems knowledge a plus Be able to follow instructions and adhere to policies and procedures Experience in a related customer service or call center role a plus i.e., in a role that requires resolving issues, diffusing tense situations, and solving complex issues Comfortable making direct contact with customers through spoken and written communication, ability to follow up directly, etc. Ability to independently resolve complex and/or escalated situations Ability to navigate multiple computer applications and work from a dual monitor Demonstrate the ability to work under pressure and diplomatically address and control challenging situations Strong communication, verbal and analytical skills Strong sense of teamwork, ability to multi-task, and manage priorities with ease. Ability to take initiative, ownership and accountability Pro-active, self-starter Preferred experience in Salesforce (commerce and service cloud) Proficient in Microsoft Office Suite   Compensation: $23/hr to $26/hr LOCATION: Long Island City, Queens, New York