Network Manager

Job Duties & Responsibilities

Network Infrastructure Management

• Design and implement system configurations, oversee installations, and enforce standards for network environments.
• Document processes, procedures, and best practices to ensure consistency and knowledge sharing.

Voice Architecture Operate & Deployment

• Operate and deploy Cisco voice solutions (e.g., Cisco Unified Communications Manager, Webex Calling) across retail stores, warehouses, and offices, ensuring high availability and seamless integration with existing networks.
• Manage IP phone provisioning, gateways, while migrating legacy PSTN services to IPT systems.

Performance Optimization & Troubleshooting

• Monitor network performance, diagnose issues, and resolve outages promptly.
• Collaborate with network architects to optimize architectures and schedule upgrades.

Budget & Resource Management

• Plan and manage budgets for network assets, services, and projects.

Solution Design & Resilience

• Support the design and deployment of new solutions while enhancing the resilience of existing systems.

Technical Evolution Projects

• Contribute to projects focused on evolving network technologies, ensuring robust internet access, security, and infrastructure scalability.
• Facilitate partnerships with internal and external stakeholders to align network capabilities with business goals.

Technical Guidance & Stakeholder Engagement

• Provide expert advice on network configurations, security, and infrastructure to both internal teams and external partners.
• Conduct regular meetings with key stakeholders to align priorities and ensure project success.

Key Requirements & Competencies

Education & Experience

• Bachelor’s degree in computer science, Computer Engineering, or a related field.
• Minimum 10 years of network operations experience in multinational corporations (MNCs).

Certifications

• CCNP certification required; CCIE and/or CISSP highly desirable.
• PMP is a plus
• Strong problem-solving, project management, and decision-making skills

Technical Expertise

• In-depth knowledge of networking protocols (TCP/IP, DNS, DHCP, IPSEC, HSRP, BGP, OSPF, 802.11, QoS).
• Proficiency with network devices from vendors such as Cisco/Meraki, Huawe.
• Experience designing and implementing complex architectures (LAN, WAN, WLAN, SD-WAN) using traditional and cloud-based technologies.
• Experience with Cisco Voice platform (CUCM, UCCX, Unity Connection)

Network Security

• Strong understanding of security principles, with hands-on experience managing firewalls, VPNs, intrusion detection/prevention systems, and other security tools.

Cloud Networking

• Familiarity with cloud platforms (Azure, Google Cloud) and integrating cloud services into existing networks.

Monitoring & Troubleshooting

• Skilled in using network management tools to monitor performance, conduct root cause analysis, and ensure availability.
• Exceptional analytical and problem-solving skills for resolving complex issues.
• Knowledge of ITIL frameworks for service management.

Industry & Cultural Fit

• Experience working with international brands in China, spanning multiple business units.
• Excellent written and verbal English communication skills for multicultural collaboration.

Soft Skills

• Hands-on, proactive approach to problem-solving and project delivery.
• Strong problem-solving, project management, and decision-making skills
• Strong collaboration and interpersonal skills to engage effectively with diverse teams.