Operation Associate for HangZhou Mixc/店铺运营助理（杭州万象城）

HE LOUIS VUITTON PROMISE

“Whoever you are, whatever the purpose of your visit, I will cherish our time together. I will dare to discover who you are and encourage you to be true to yourself. You will trust me as your personal advisor. We will build a genuine relationship over time. Every time you come to Louis Vuitton, you will leave feeling enriched!”

OVERALL MISSION

As the professional in charge of Stock and Administration, you will secure back of house efficiency, in line with the standards of the Brand. You will ensure smooth operations, to enable the store team to maximize the time spent with Clients and deliver the Louis Vuitton Promise.

DUTIES & RESPONSIBILITIES

Duties and responsibilities are adapted according to local store specificities and can encompass:

Stock Management (depending on store size: some tasks can be part of Client Advisor / Team Manager duties)

Maintain the stock inventory in a perfect condition ensuring an efficient and logical organization of all stock rooms (product and packaging)

Manage the delivery operations, preparing and replenishing stock quickly and accurately

Ensure the right products are available on the sales floor to improve store efficiency and maximize Client experience

Improve product availability, interacting with Supply Chain and managing My Product Request (MPR) to answer Client needs

After Sales Services (depending on store size: can be part of Client Advisor / Team Manager duties) Approach After Sales Services as a Client relationship opportunity and provide the best Client experience Handle Client repair requests, manage the repair process and Client follow-up

Manage and ensure quality issues are properly dealt with

General duties

In larger stores: manage and develop your team Follow the company’s policies and procedures

Be fully integrated to the store team (participate in the morning briefing) and contribute to achieving the overall objectives of the store

According to store: support the Client Advisors in optimizing match to traffic and better adapt operations to Clients needs Develop the highest Brand and product knowledge

Respect Louis Vuitton Brand standards in terms of grooming and behavior

作为店铺运营助理,为了实现个人和团队的目标，您将积极主动地协助店铺的整体运营。

工作职责：

维持库存的良好状态，所有库房都进行了有效的布局和规划（包括产品和包装材料）

管理收货流程，迅速准确地准备和补充库存

确保产品在销售楼面有充足的供应，提升店铺效率和客户体验

提高产品的供给率，与供应链部门积极沟通，通过管理MPR回应客人的需求

岗位要求：

大专以上学历，男女不限

至少两年以上零售行业或服务行业工作经验

工作认真仔细，吃苦耐劳

有良好的学习能力和团队合作能力

基本的英文能力