Guerlain LVMH
Senior Retail Operation Executive
About the role
The Retail Excellence role ensures frontline operations comply with local regulations and align with Group and Brand standards by developing market-relevant SOPs, conducting on-site audits, collecting field documentation for subsequent review, and driving continuous operational optimization.
ROLE
- Compliance Management
o On-site Audits
o Documentation Review
- SOP Development & Updates
- Driving Operational Optimization
- Retail-Related Projects and Task Forces
- Presentation and Reporting
MAIN TASKS
- Compliance Management
o Ensure frontline operations comply with local regulations and Group/Brand policies (HQ & Local), proactively identifying risks and implementing corrective actions.
o On-site Audits: Conduct regular store visits to observe operations and spot execution gaps.
o Documentation Review: Collect, analyze, and validate field documents (e.g., checklists, records, incident reports) to verify compliance and guide improvements.
- SOP Development & Updates
o Design, document, and maintain clear, actionable SOPs that reflect current market dynamics, regulatory requirements, and brand expectations. Collaborate with cross-functional teams to ensure SOPs are practical, scalable, and effectively communicated to store teams.
- Driving Operational Optimization
o Use insights from audits, and frontline feedback to identify opportunities for efficiency gains, consistency improvements, and enhanced customer experience. Lead or support initiatives that standardize best practices and elevate overall retail performance.
- Retail-Related Projects and Task Forces
o Participate in special projects and cross-brand task forces focused on strategic retail priorities, ensuring alignment with operational excellence principles.
- Presentation and Reporting
o Prepare and deliver clear, data-driven reports and presentations to various levels (store managers, RSM etc.). Communicate audit findings, compliance status, SOP updates, and optimization progress to drive informed decision-making and accountability.
QUALIFICATIONS & SKILLS
- Educational Background: Bachelor's degree or above
- Work Experience: 5+ years of experience in retail operations or audit firms; a compliance background is preferred.
- Mandatory Skills and Requirements:
o Strong communicator and coach; skilled in issue identification, root-cause analysis, and developing CAPA
o Logical, detail-oriented, and skilled at creating clear, learner-friendly content format.
o Good in Excel, PPT, and major database software.
o Willingness to travel as required by the role.
- Language Proficiency: Professional proficiency in English and Chinese
KEY COMPETENCIES
- Quick Learner: Self-sufficient with strong hands-on execution.
- Detail-Oriented: Sharp observer; digs deep into root causes.
- Clear Communicator: Listens actively and gives structured feedback.
- Open-Minded: Embraces new ideas and perspectives.
- Effective Multitasker: Handles multiple priorities with clear focus.