Digital Client Advisor 全渠道专属客户顾问

MISSION STATEMENT

• Key owner of BVLGARI’s mini-program live streaming and remote presentation channel
• Responsible for high-value client engagement and relationship strategy across online and offline touchpoints

MAIN RESPONSIBILITIES

I. Client

Build personalized and luxurious relationships with clients, orchestrating exclusive touchpoints that drive lasting loyalty.

• Cultivate personalized and luxurious relationships with clients through ongoing, personalized touchpoints.
• Ensure seamless responsiveness across product discovery and order journey.
• Curate exclusive offline moments (exhibitions, clients gatherings, activations) that deepen loyalty.
• Maintain an authentic, client-centric presence across key digital and private platform to amplify brand desirability and foster community.

II. Live Streaming

• Own the strategic execution of live sessions and remote presentations, ensuring every broadcast reflects BVLGARI’s luxury standard.
• Lead strategic execution of live sessions and remote presentations, adapting to client profiles.
• Enable internal teams and remote clients with premium live streaming capabilities, bringing offline event narratives into digital experiences.
• Define and refine operational frameworks for consistency and quality.
• Drive continuous improvement through post-performance insights (audience, interaction, conversion).

III. Content Production

• Turn every live moment into a lasting brand asset that amplifies BVLGARI’s visual identity across channels.

• Direct high quality product capture and systematic asset management for brand reusability.

QUALIFICATION, EXPERIENCE & SKILLS REQUIRED

• Education: Bachelor degree and above;
• Language: Fluent in English and Chinese
• Professional experience & know how: Experienced in luxury retail, e-commerce, client experience, or live streaming (jewelry/watch category preferred)
• Technical & management skills: Proven track record in managing high value client relationships and exclusive offline/online events
• Personal & Interpersonal skills:
  • Entrepreneurial spirit: comfortable owning a 360° role across client, livestreaming, and content
  • Strong communication and interpersonal skills
  • Strong integrity.
  • Critical & Creative mindset.
  • Flexibility: adaptable to evening/weekend live events and travel for offline activations