Supply Chain ＆ Logistics Manager

Relevant, masculine and British. Since 1893, Alfred Dunhill has been engineering unique and stylish luxuries for men. We seek people who have commitment and drive with a strong commercial focus, and will thrive in a creative environment that encourages innovative thinking.

KEY RESPONSIBILITIES

Regional Supply Chain Leadership

• Define and continuously optimise local supply chain processes and ordering methodologies.
• Ensure alignment between merchandising, commercial operations, finance, IT, logistics, and HQ.
• Act as the key escalation and decision-making point for regional operational matters.

Demand Planning & Inventory Management

• Lead forecasting and demand planning for POSM and relevant product categories in collaboration with HQ Demand Planning.
• In collaboration with merchandising, monitor and manage inventory performance, minimising stock shortages and excess inventory.
• Drive service level improvement to boutiques through structured bi-weekly replenishment oversight.

Logistics & Import Management

• Support Richemont Japan Logistics team in import operations, ensuring regulatory compliance and accurate documentation.
• Proactively coordinate new product launches with HQ, Local Merchandising, and Logistics to ensure seamless import and market readiness.
• Lead resolution of import discrepancies and cross-functional issue management.
• Manage reverse logistics processes in collaboration with HQ and regional stakeholders.

Warehouse & Operational Optimisation

• Collaborate with Richemont Japan’s Warehouse & Distribution Manager to provide direction and leadership to warehouse operations, ensuring efficiency, accuracy, and compliance.
• Identify and implement operational improvements to enhance productivity and cost-efficiency.
• Ensure optimal management of consumables and operational materials supporting boutiques.
• Lead annual product destruction/recycling processes in accordance with brand, group, and regulatory requirements.

Performance Management & Reporting

• Maintain, enhance, and track key supply chain KPIs (inventory turnover, service level, lead time, logistics costs, etc.).
• Provide structured reporting and analysis to the Regional Brand Director and Global HQ.
• Use data-driven insights to drive decision-making and continuous improvement initiatives.

Business Process Improvement & Systems

• Act as regional SAP supply chain expert, ensuring best practice usage and process optimisation.
• Lead cross-functional process reviews to improve efficiency, accuracy, and service level.
• Identify automation and system enhancement opportunities to modernise operations.

Global Stakeholder Management

• Serve as the primary operational interface between Dunhill Japan and Global HQ.
• Represent Japan in monthly global operations meetings.
• Build strong cross-border partnerships to drive alignment and operational excellence.

REQUIREMENTS

Experience

• 5–10 years of progressive experience in supply chain, demand planning, logistics, or operations management within retail, luxury, consumer goods, or similar industries.
• Proven experience managing end-to-end supply chain operations.
• Strong hands-on experience with SAP (inventory, purchasing, planning modules).
• Experience leading process improvement initiatives.
• Prior team management or supervisory experience is advantageous.

Skills & Competencies

• Strong analytical and forecasting capability.
• Advanced Excel proficiency.
• High level of commercial awareness.
• Structured problem-solving and decision-making ability.
• Strong stakeholder management and influencing skills.
• Business fluency in Japanese and English (written and spoken).

PERSONAL ATTRIBUTES

• Confident and credible operational leader
• Proactive, self-directed, and solutions-oriented
• Resilient and comfortable operating in a fast-paced retail environment
• Detail-oriented with strong execution capability
• Collaborative yet assertive in driving standards and accountability
• Continuous improvement mindset