Richemont RICHEMONT ● Nouvelle offre
Client Advisor
À propos du poste
Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.
MAIN PURPOSE
To develop sales through the delivery of high levels of customer service and engagement to each clientele with respect to the Maison’s spirit and heritage.
KEY RESPONSIBILITIES
Sales
Developing strong sales turnover for the Boutique in accordance with the store strategy:
Meeting the turnover targets set by the Boutique Manager
Respecting discount policy
Achieve Key performance indicators defined by the Boutique Manager
Client Management
Satisfying customers:
Welcome warmly & handle the clients with respect to Maison’s standards (In Boutique, on the phone, by mail, by online platforms or during events)
Adapt its style to each client needs to offer the appropriate service
Advise, convince & ensure that each sale is handled accordingly
Building a long-term relationship with the client:
Ensure the prospection and the follow-up of new clients (local and international)
Enrich the client database with proactive recruitment for clients and prospects
Be force of proposal to develop client actions (phone, mailing, digital etc.)
Customer Service SAV:
Take care of each case according to Maison’s standards
Follow up on each case and communicate to the Boutique Manager for any issue arise
Product/ Merchandise/Inventory Management
Participate in the good management of the stock
Reception & transfer
Take part in inventory management / stock take
Check that all products are correctly handled & priced
Look after the level of stocks of the accessories (catalogues, gifts, boxes, etc.)
Look after the merchandising (products are correctly emphasized according to the Boutique priorities, cleanliness, prices, etc.)
Others
Respect of all guidelines required by brand in terms of grooming, CRM, VM, media, etc.
Respect of all procedures issued by the group in terms of sales, discount, SAV, exchange, etc.
Participate actively to Boutique meeting organized by the Boutique Manager (provide feedback, propose new ideas / actions)
Participate in the training given and consult all documents at your disposal allowing a better understanding of the brand, products, and new collections
Remain informed on the business through channels e.g., websites, magazines and regular boutique checks of the competitors
ABOUT YOU
You have experience in retail or service (luxury sector) in a similar position in sales and customer service.
Personal Development & Qualities
To maintain updated product knowledge
To be sales driven
You have a positive attitude and are a good team player
You have good interpersonal communication skills.
To be reliable and independent, outgoing, and social
To have demonstrated passion for service and client orientation
Written and spoken English, Mandarin speakers are highly desirable
Knowledge of local market including awareness of competitors and clients
To possess appropriate educational background; SPM onwards
To possess general IT skills, constantly upgrading: Microsoft Office, SAP
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