Junior EMEA Returns & Warranties Operations Specialist (12-month contract)

At Swarovski, you don’t just join a brand - you help reinvent one of the most iconic names in fashion and design. Here, bold ideas matter, creativity drives change, collaboration is valued, and your work shapes how the world experiences brilliance. If you’re ready to push boundaries, grow your skills, and leave your mark where innovation meets timeless elegance, we’re ready for you.

Our Global Business Services offices based in Poland, Costa Rica and Malaysia, are vibrant workplaces where your expertise makes a global impact. You’ll collaborate across borders, deliver high-quality services, and help shape a people-centered organization.

We’re looking for a motivated and detail‑oriented Junior EMEA Returns & Warranties Operations Specialist with strong English skills to join our team.

This is a great opportunity for someone at the beginning of their operations or customer service journey who is eager to learn, grow, and develop hands‑on experience in returns and warranty processes within an international and diverse EMEA environment.

About the Job

In this role, you will support EMEA returns and warranties operations and gain hands‑on experience in coordinating return processes, warranty claims and related operational activities within an international environment.

If you’re excited about starting your career in operations and developing your expertise step by step within a global organization, we’d love to meet you.

Your responsibilities include, but are not limited to:

• Align and manage all EMEA (Europe, Middle East and Africa) return activities with Swarovski own stores, Clients, Partners, and 3PL service providers
• Lead the process for Independent Retailers/Swarovski own stores buyback return deviations and corresponding credit note handling
• Collaborate with logistics, warehouse, and client service teams to ensure smooth handling of returns and warranty claims
• Issue monthly handling fee invoices to EMEA stakeholders for return processing
• Provide proof of delivery documentation upon request to ensure compliance
• Investigate and resolve lost orders in collaboration with our own logistics provider and insurance
• Handle monthly credit/debit notes for repairs issued to Swarovski own stores, Clients, Partners

About You

We are looking for a unique and amazing talent, who brings along the following:

• Prior experience in customer service is advantageous
• Knowledge of MS Excel on minimum basic level
• Experience with SAP - nice to have
• A calm and friendly demeanor with a strong focus on providing excellent customer service
• Exceptional attention to detail and excellent cooperation skills, with a result-driven approach to problem-solving
• Ability to clearly communicate and explain procedures and solutions to partners
• Proficiency in English is required

What We Offer 

You can expect a range of benefits, including:

• Private medical coverage
• Life insurance
• Employee Assistance Program
• MyBenefit program
• Employee social fund
• Recognition awards
• Swarovski products discounts
• Learning and development programs
• Volunteering leave
• Hybrid Working mode

To ensure clarity and fairness, we share salary information via email with candidates invited for interviews.

About Swarovski 

Swarovski creates crystal-based products of unique quality and craftsmanship that bring joy and celebrate individuality. Founded in Austria in 1895, we design, manufacture, and sell the world’s finest crystals, gemstones, Swarovski Created Diamonds, zirconia, jewelry, accessories, and home décor. 

Sustainability and responsibility are at the heart of our brand, from circular innovation to diversity, inclusion, and the philanthropic work of the Swarovski Foundation. We empower people to express their individuality with confidence and respect, and we believe that different perspectives make us stronger. 

Swarovski is an equal opportunity employer. We are committed to fair, inclusive recruitment and to building a workplace where everyone feels they truly belong.

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