Travel Retail Operations Specialist (18-month contract)

At Swarovski, you don’t just join a brand - you help reinvent one of the most iconic names in fashion and design. Here, bold ideas matter, creativity drives change, collaboration is valued, and your work shapes how the world experiences brilliance. If you’re ready to push boundaries, grow your skills, and leave your mark where innovation meets timeless elegance, we’re ready for you. 

Our Global Business Services offices based in Poland, Costa Rica and Malaysia, are vibrant workplaces where your expertise makes a global impact. You’ll collaborate across borders, deliver high-quality services, and help shape a people-centered organization. 

We’re looking for a motivated and well‑organized Travel Retail Operations Specialist with strong English skills to strengthen our EMEA Travel Retail team.

This role is ideal for someone who enjoys working on retail operations projects, coordinating multiple stakeholders and supporting store openings and VM activities in a fast‑paced, international environment with opportunities to learn and grow within a global brand.

About the Job 

In this role, you will support Travel Retail Operations activities across EMEA and gain hands‑on experience in coordinating store openings, relocations, visual merchandising assets and retail operations processes within an international environment. You will work closely with internal teams and external partners to ensure smooth execution of operational and VM‑related projects.

If you enjoy coordination, working with multiple stakeholders and contributing to the success of a global Travel Retail network while developing your operational expertise, we’d love to meet you.

Your responsibilities include, but are not limited to:

• Coordinate new store openings across EMEA Travel Retail, ensuring alignment with internal stakeholders and external partners
• Manage Long Life Tools (LLTs) definition, ordering and availability in collaboration with Client Service teams
• Support store relocations, refurbishments and new openings by coordinating Retail Architecture checklists and related operational activities
• Act as a key interface between airport operators, technical teams, Retail Architecture and VM to ensure smooth project execution
• Coordinate SSTU and VM-related shipments across EMEA, including visuals, tools and GWP materials
• Manage seasonal Visual Merchandising asset exchanges for key Travel Retail partners
• Maintain accurate project tracking, store/location databases and operational documentation
• Communicate VM updates and guidelines to stores and collect store images for compliance checks
• Support VM helpdesk activities and serve as a go-to contact for day-to-day operational and VM-related topics

About You

We are looking for a unique and amazing talent, who brings along the following:

• Minimum 1+ year of experience in Retail Operations, Travel Retail, Visual Merchandising, Store Development, Client Service or Project / Operations Coordination
• Prior experience working with international retail networks, airport environments or Travel Retail partners is a strong advantage
• SAP P10 knowledge is a strong advantage
• Strong organizational, coordination and operational skills
• High attention to detail with a proactive, hands‑on and solution‑oriented mindset
• Ability to work independently, manage priorities and meet deadlines in a fast‑paced, international environment
• Willingness to support Travel Retail–related projects across EMEA (limited travel may be required)
• Fluent English is a must (minimum C1 level; additional languages are a plus)

What We Offer 

You can expect a range of benefits, including: 

• Learning and career development programs to help you grow
• A global employee assistance program offering support in the areas of mental, physical, and emotional health, managerial support as well as financial and legal matters
• Hybrid and flexible work options to support your work-life balance
• Paid volunteering leave to support causes that matter to you
• Exclusive employee discounts on Swarovski products
• Private medical coverage
• Life insurance
• MyBenefit program
• Employee social fund
• Recognition awards

To ensure clarity and fairness, we share salary information via email with candidates invited for interviews. 

About Swarovski 

Swarovski creates crystal-based products of unique quality and craftsmanship that bring joy and celebrate individuality. Founded in Austria in 1895, we design, manufacture, and sell the world’s finest crystals, gemstones, Swarovski Created Diamonds, zirconia, jewelry, accessories, and home décor. 

Sustainability and responsibility are at the heart of our brand, from circular innovation to diversity, inclusion, and the philanthropic work of the Swarovski Foundation. We empower people to express their individuality with confidence and respect, and we believe that different perspectives make us stronger. 

Swarovski is an equal opportunity employer. We are committed to fair, inclusive recruitment and to building a workplace where everyone feels they truly belong. 

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