Digital Retail & E-Commerce Coordinator

Description

As Digital Retail and E-Commerce Coordinator, you will be a key point of contact and support the day-to-day trading of the Louis Vuitton UK website, working closely with retail teams, Client Services in Brussels, local Client Development and Supply Chain teams, and Digital teams in Paris. Strong communication skills and an entrepreneurial, innovative mindset are essential.

Les missions

Trade calendar management

• Own the UKIR trade calendar with timely, accurate updates. Proactively schedule key pushes and launches to drive advance trade actions. Recommend trade plans and collaborate with stakeholders to align on levers and opportunities for sales targets.
• In collaboration with the Digital Retail and E-commerce Manager report for weekly, monthly and quarterly business performance, sharing with wider business
• Synthesis reporting for actionable insights to optimise the business and responsible for trade plan actions to be executed on time

CRM

• Define email marketing strategy, targeting & segmenting in partnership with EMEA CRM team
• Be responsible to set up local strategy for LV App push notifications and SMS, aligning with brand guidelines
• Support with planning and AB testing, ensuring optimised performance

Website

• Weekly homepage updates aligned to local strategy & ownership of commercial messaging through the client journey
• Responsible for ensuring correct & updated information on key pages; delivery & returns & FAQs
• Perform UAT testing and take on a business user role for key projects, operational & technical developments

Omni-Channel:

• Develop a close relationship with stores and client services, acting as a key point of contact and leveraging your colleagues both locally and in Brussels
• Act as a first line support to the retail network, supporting on Digital Retail and E-Commerce initiatives where applicable
• Refining and optimising local omni-channel procedures

Client Development:

• Play a key role in identifying and developing top clients
• Coordinate details for nominations and events
• Share valuable insights on top digital clients

Third parties:

• Working along side the Digital Retail and E-Commerce Manager to strategies, implement & project manage third party digital experiences

Profil

Strong analytical skills, including Excel, with a keen interest in gaining insights from various sources of information Organisational skills as well as the ability to prioritise multiple tasks in an ever-changing workload Exceptionally strong written and verbal communication skills Excellent interpersonal skills with the ability to establish professional working relationships with both internal & external contacts A curious mindset, with the ability to think outside the box An innovative individual, someone who can bring solutions and challenge ideas