Louis Vuitton
Omni Service Executive (Contractor)
About the role
Description
Job Purpose
Oversee & monitor all Lifestyle platforms (reviews + online map platforms), handle Omni operational support, manage feedback & cross-team communication to ensure stable omni-service delivery.
Key Responsibilities
Monitor all Lifestyle platforms, customer reviews & online map platforms; track issues & ensure resolution.
Support daily omni operations, respond to store requests, handle customer & store feedback.
Liaise with retail stakeholders & internal teams; drive issue solving & service alignment.
Maintain platform information accuracy; summarize cases for service improvement.
Analyze business performance and implement improvement plans.
Profile
Bachelor’s degree; E-commerce/Business/Marketing preferred
2–5 years retail/omni-channel/customer service experience (luxury/ FMCG preferred)
Proficient in SQL, Excel, Tableau/Power BI.
Proficient in English & Mandarin
Strong communication, coordination & feedback handling skills
Detail-oriented, proactive, quick learner; Excel literate