Quality Specialist/Quality Specialist

Description

Responsibilities:

Quality issues management

－ Handling inquiries about quality issues that come from stores and provide timely and effective responses.

－ Handling inquiries about quality issues that come from warehouses and provide timely and effective responses.

Quality information management

－ Timely convey the relevant quality information from the central team to all stores and the corresponding teams.

－ Effectively collect issues related to quality from the stores and the market, and promptly feedback them to central team

－ Regularly conduct data statistics and analysis on quality issues of relevant product categories.

Standard Operation Procedure Setup and management

－ Establish and implement quality-related standard operation procedures

－ Conduct real-time monitoring and improvement

Quality related Training

－ Regularly provide quality-related training for the store's after-sales specialists

－ Regularly provide quality-related training for third party agents

Store Supporting

－ Conduct regular online or offline store visits for in-charged stores

－ Real-time understanding of the actual operation and pain points of the store's after-sales service, and providing corresponding support and solutions

Warehouse Quality-related management

－ Effective management of the corresponding storage locations in the warehouses (related to quality)

－ Conduct regular inventory analysis and provide optimization solutions.

Requirements:

－ Three years or above working experience in Quality area, luxury industry is preferred.

－ Good command of Excel/Word

－ Strong communication skills

－ Fluent in English and Mandarin

Responsibilities:

Quality issues management

－ Handling inquiries about quality issues that come from stores and provide timely and effective responses.

－ Handling inquiries about quality issues that come from warehouses and provide timely and effective responses.

Quality information management

－ Timely convey the relevant quality information from the central team to all stores and the corresponding teams.

－ Effectively collect issues related to quality from the stores and the market, and promptly feedback them to central team

－ Regularly conduct data statistics and analysis on quality issues of relevant product categories.

Standard Operation Procedure Setup and management

－ Establish and implement quality-related standard operation procedures

－ Conduct real-time monitoring and improvement

Quality related Training

－ Regularly provide quality-related training for the store's after-sales specialists

－ Regularly provide quality-related training for third party agents

Store Supporting

－ Conduct regular online or offline store visits for in-charged stores

－ Real-time understanding of the actual operation and pain points of the store's after-sales service, and providing corresponding support and solutions

Warehouse Quality-related management

－ Effective management of the corresponding storage locations in the warehouses (related to quality)

－ Conduct regular inventory analysis and provide optimization solutions.

Requirements:

－ Three years or above working experience in Quality area, luxury industry is preferred.

－ Good command of Excel/Word

－ Strong communication skills

－ Fluent in English and Mandarin