Private Client Manager

Description

Private Client Manager

Moët Hennessy, the Wines and Spirits Division of LVMH, regroups twenty-five Maisons, many of which have been around for centuries, while other are just starting their journey. Our vision is to lead the future of luxury Wines and Spirits from nature to communities.

Located in the most prestigious terroirs around the world, we have unique savoir-faire from winemaking to art de vivre, hospitality, and brick-and-clicks retail management to craft exceptional experiences for consumers.

For many years, with the ambition to pass on a better world to future generations, we have been committed to the Living Soils Living Together program structured around four key commitments: Regenerating our Soils, Mitigating our Climate Impact, Engaging Society, and Empowering our People. Moët Hennessy is proud to promote a diverse, equitable and inclusive working environment for all.

As an employer, Moët Hennessy offers unique journeys throughout its global ecosystem, opportunities to develop new skills and grow professionally.

JOB MISSION

Be the direct sale referent of exceptional consumers thanks to a privileged relationship activated during exceptional experiences. Maximize all opportunities of the relevant channel of growth: MH Private sales.  Drive EMEA mind-set and strategic direction for MH Private cluster. Put borderless service & sales at the endpoint of all planning to exploit the potential of the most valuable clients.

Les missions

Develop the Private Channel sales sector according to MH strategies

• Recruitment of new selected UHNWI clients across the region – NL & BE
• Developing, maintaining, and improving relationships with UHNWI client universe
• Provide maximum service level, responsiveness, and reactivity
• Build a strong clienteling and allocation plan according to key priorities
• Consistently drive for new business opportunities / initiatives to fuel revenue growth
• Achieve budget goals: profit & revenue objectives/Uber-Piece sales/min. NSI per unit
• Manage budget guidelines (REV/FTT/A&P;/T&E;) and Pricing & RSP implementation

• Monitor key performance indicators, evaluate commercial performance, and drive corrective actions when required
• Create and host selling events, e.g., tastings, dinners, brand experiences & Maison visits

• Data & CRM: Provide on-going feedback / inputs regarding clients’ needs
• Utilise CRM software & tools to stimulate sales & extend services
  • Premiumization of client universe
  • Target-oriented activations in relation to segmentation

• Sharing best practices of activations towards relevant internal functions/interfaces
• Ensure all negotiated activities are compliant with GDPR guidelines
• Professionally handle allocations, client complaints, claims, approved returns and other supply relevant topics

 

Close collaboration with domestic teams in terms of developing network/client universe and sales targets in both channels.

• Active client relationship building
• Focus on high level collaborations/partnerships
  • Luxury companies (e.g., yachts / private jet /super cars)
  • LVMH subsidiaries
• Separate Corporate from Private clients
• Strong collaboration with local MH Brand Management & Marketing
• Linked to consumer, ventures, occasions

WORKING RELATIONSHIPS

Internal:

• EMEA PCD/PCM network
• Director MH Private
• Brand Management
• Domestic Sales teams
• Managing Dir. NL BE LUX
• General Manager Distribution Luxembourg

External:

• Private Clients/UHNWI
• Partnerships
• Agencies/Suppliers - particularly related to events
• Distributor Luxembourg

 

 

Profil

Education: University graduate in Business or MBA/comparable education Professional experience & know how: Minimum 5 years’ experience including in sales and account management in the luxury industry / luxury retail with direct client contact (Private client management) Successful track record in driving strategic projects and transformation Marketing background including some digital marketing plan implementation would be a plus Strong understanding of the characteristics of UHNWIs and the luxury universe Existing network of UHNWIs. Nurtures relationships by maintaining open, high-quality dialogues relevant to the individual. Ability to target and expand his/her network to generate sales Exceptional ability to read and anticipate individual client wishes and desires; able to help realize these – also outside the scope of MH. Available and ready to provide Concierge services. Exceptional ability to create emotions and desirability through storytelling - more than a technical approach Wine connoisseur and passionate about wine, Champagne, spirits – and French culture/ art de vivre Creativity in developing experiences money can’t buy; ability to partner with Maisons (MH and LVMH), markets and other partners in the animation and organization of unique, exceptional events. Other skills WSET Level 2 preferable Strong organizational, operational, and planning skills in a sales focused environment Excellent communication and relationship building skills. Strong interpersonal skills and team player Enquiring mind, proactive and attention to detail Externally focused individual able to identify trend and be ahead of the game Creativity & Innovation Providing high levels of service to existing & potential clients Openness for international mobility Drivers Licence Lead through Passion, Integrity and Energy!   Languages French fully fluent English fully fluent Dutch fluent

Informations complémentaires

THE VALUES AND BEHAVIORS THAT WE LOOK FOR

The values and behaviour that we look for define the essence of our team. We seek individuals who embody the following qualities, creating an environment that thrives on collaboration and innovation:

• Entrepreneurial Spirit: We cherish those with a highly developed aim to innovate and explore new horizons. A passion for turning ideas into reality and navigating uncharted territories is the heartbeat of our team.
• Team Spirit: Collaboration is at the core of our success. We value teammates who bring different perspectives, work seamlessly with others, and contribute to our collective goals that propel us forward.
• Leadership: We recognise the importance of effective leadership in achieving our goals. True leaders inspire and guide others, fostering a positive work culture, motivating team members, and steering collective efforts toward common objectives.
• Self-Starter and Autonomy: Initiative and self-motivation are qualities we highly value. Individuals who take charge of their responsibilities, demonstrate proactivity, and drive their own success are the true catalysts for our collective achievements.
• Compliance: Upholding ethical standards and compliance is non-negotiable. We seek individuals who prioritise integrity, ensuring that our actions align with established guidelines, fostering a culture of trust and reliability.

 

Join our outstanding team, where your unique qualities contribute to a dynamic team committed to excellence and growth!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Perspectives d'évolution

THE VALUES AND BEHAVIORS THAT WE LOOK FOR

The values and behaviour that we look for define the essence of our team. We seek individuals who embody the following qualities, creating an environment that thrives on collaboration and innovation:

• Entrepreneurial Spirit: We cherish those with a highly developed aim to innovate and explore new horizons. A passion for turning ideas into reality and navigating uncharted territories is the heartbeat of our team.
• Team Spirit: Collaboration is at the core of our success. We value teammates who bring different perspectives, work seamlessly with others, and contribute to our collective goals that propel us forward.
• Leadership: We recognise the importance of effective leadership in achieving our goals. True leaders inspire and guide others, fostering a positive work culture, motivating team members, and steering collective efforts toward common objectives.
• Self-Starter and Autonomy: Initiative and self-motivation are qualities we highly value. Individuals who take charge of their responsibilities, demonstrate proactivity, and drive their own success are the true catalysts for our collective achievements.
• Compliance: Upholding ethical standards and compliance is non-negotiable. We seek individuals who prioritise integrity, ensuring that our actions align with established guidelines, fostering a culture of trust and reliability.

 

Join our outstanding team, where your unique qualities contribute to a dynamic team committed to excellence and growth!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.