Store Manager

Description

At Givenchy, our Store Managers are accountable leaders and entrepreneurs of their store. They take full ownership of people, performance, client experience, and the consistent expression of the Maison across all touchpoints.
Success is achieved by developing engaged and skilled teams, building enduring client relationships, and delivering excellence in execution while embodying the values, standards, and savoir-faire of Givenchy.

Our stores are designed to be welcoming, refined, and emotionally engaging environments – places where clients feel at home and fully immersed in the Maison. Store Managers play a key role in translating Givenchy’s vision into a consistent, elevated client experience every day.

 

Role Purpose

To lead a Givenchy store with accountability and an ownership mindset, ensuring excellence in people leadership, client experience, and commercial performance.
The Store Manager drives sustainable results by engaging and developing teams, cultivating meaningful client relationships, and executing the Maison’s strategy with rigor, passion, and integrity.

 

Key Responsibilities

Store Performance & Business Ownership

• Take full accountability for store performance, operations, and compliance with Maison standards.
• Drive sales, productivity, and profitability in line with targets and KPIs.
• Translate commercial insights into actionable strategies while protecting brand equity.
• Ensure flawless execution of visual merchandising, client journey, and operational processes.

People Leadership & Talent Development

• Recruit, develop, and retain high-performing, engaged teams.
• Foster a culture of trust, accountability, inclusion, and continuous development.
• Coach team members through regular feedback, performance reviews, and development plans.
• Identify and nurture future talent aligned with Givenchy and LVMH frameworks.

Client Experience & Relationship Development

• Deliver consistently elevated, personalised client experiences aligned with Givenchy standards.
• Lead by example on the floor, embodying service excellence and storytelling.
• Champion clienteling as a strategic, relational approach.
• Build and maintain a strong local client base through long-term, trust-based relationships.

Brand Representation & Standards

• Act as a daily ambassador of the Maison, its values, and its image.
• Ensure consistent application of brand standards, policies, and compliance requirements.
• Maintain a store environment reflecting Givenchy’s aesthetic, elegance, and attention to detail.

Leadership, Engagement & Culture

• Create a positive, motivating environment where teams feel valued and empowered.
• Encourage open communication, collaboration, and shared accountability.
• Lead with presence, professionalism, and authenticity.
• Recognise achievements and support learning from challenges.

Empowerment & Accountability

• Delegate effectively while maintaining clear expectations.
• Use performance metrics as tools for coaching, growth, and improvement.
• Take responsibility for decisions and outcomes.
• Address challenges proactively with fairness and transparency.

Profil

Expected Behaviours Entrepreneurial & Results-Oriented Demonstrates ownership and accountability for store performance Anticipates challenges and identifies opportunities for improvement Makes informed decisions aligned with Maison priorities People-Centered Leader Leads with empathy, emotional intelligence, and respect Develops others through coaching and constructive feedback Builds strong, trusting relationships with teams and stakeholders Client-Focused & Brand-Driven Places the client at the centre of all decisions Ensures consistency, excellence, and authenticity in service Protects and enhances the image and values of Givenchy Integrity & Professionalism Acts with honesty, fairness, and responsibility Upholds company policies, ethics, and compliance standards Models resilience, adaptability, and continuous learning   Core Competencies People & Talent Management Proven experience leading and developing retail teams Strong coaching and performance-management skills Ability to create inclusive, engaged, and high-performing environments Client Excellence Solid clienteling and relationship-management capability Confidence engaging with loyal and high-value clients Strong service mindset aligned with luxury standards Commercial Acumen Understanding of retail KPIs and store economics Ability to balance short-term performance with long-term brand value Analytical and action-oriented mindset Self-Leadership High level of accountability and self-awareness Emotional intelligence and resilience Commitment to personal and professional development   What Success Looks Like An engaged, motivated, and well-developed store team Consistent delivery of Givenchy’s client experience standards Strong and sustainable commercial performance Loyal clients who return for relationships and service excellence A store that reflects the elegance, warmth, and identity of the Maison