Store Director

Description

Loewe Japan is seeking an exceptional and strategic Store Director to lead a flagship boutique or multi-boutique network. This key leadership role is responsible for driving sales, profitability, client development, and operational excellence while ensuring a consistently elevated client experience that reflects Loewe’s values and luxury positioning. The Store Director will lead and develop Store Managers and boutique teams, foster a high-performance and client-centric culture, and build strong relationships with VICs, key clients, and external stakeholders. Working closely with cross-functional partners, the Store Director will execute commercial and client engagement strategies, optimize business performance, and ensure the highest standards of brand representation across all boutiques under their responsibility.

Les missions

Strategic Leadership
Lead the performance of a flagship store or multi-boutique network, delivering sales, profitability, client development, and operational excellence. Translate the Maison’s vision into actionable plans, identify growth opportunities through market and client insights, and foster a culture of excellence, accountability, and agility.

Department Store Management (if applicable)
Build strong partnerships with department store stakeholders to maximize brand performance. Ensure compliance with department store requirements and Maison standards while supporting key commercial initiatives and activations.

Team Leadership
Lead, coach, and develop Store Managers, Team Managers, and leadership teams. Foster a high-performing, client-centric culture, drive talent development and succession planning, and inspire teams through strong leadership and clear direction.

Cross-Functional Collaboration
Partner with Retail, CRM, Merchandising, Marketing, PR, Visual Merchandising, HR, and Operations teams to ensure consistent execution of initiatives that enhance client experience and business performance. Share market and client insights to support strategic decisions.

Client Experience & Business Development
Elevate client experience and clienteling standards across all stores. Build strong relationships with VICs and key clients, drive growth of high-value client segments, expand local networks, and lead impactful client events and activations to strengthen loyalty and brand presence.

Reporting & Performance Management
Provide regular updates on sales, clients, people, and operations. Analyze KPIs, client behavior, and market trends to identify opportunities and support continuous improvement.

Profil

7+ years of leadership experience within the luxury retail, fashion, hospitality, or service industry, with a proven track record of driving business performance and client excellence. Demonstrated success in leading a flagship boutique or multi-boutique environment, including the management and development of high-performing teams. Strong commercial acumen with the ability to drive sales, profitability, client development, and operational excellence. Proven leadership and people development skills, with the ability to inspire, coach, and build a high-performance, client-centric culture. Exceptional clienteling and relationship-building capabilities, with experience engaging VICs and high-value clients. Native-level fluency in Japanese, Business-level proficiency in English is a plus Proficiency in Microsoft Office Suite and retail systems, including POS and clienteling platforms (e.g., SAP, Cegid).