ALTERNANCE - Customer Experience Project Support F/H

p style=margin:0.0cm 0.0cm 1.0E-4pt;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serifstrongemspan style=font-family:Arial, sans-serifSi vous avez déjà porté des lunettes, nous nous sommes déjà rencontrés./span/em/strong/pp style=margin:0.0cm 0.0cm 1.0E-4pt;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif /pp style=margin:0.0cm 0.0cm 1.0E-4pt;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serifspan style=font-family:Arial, sans-serifNous sommes un leader mondial dans la conception, la fabrication et la distribution de verres ophtalmiques, de montures et de lunettes de soleil. Nous offrons à nos partenaires de l’industrie dans plus de 150 pays l’accès à une plateforme mondiale de produits de soins de la vue de haute qualité (tels que la marque Essilor, avec Varilux, Crizal, Eyezen, Stellest et Transitions), des marques emblématiques que les consommateurs adorent (telles que Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear et Costa), ainsi qu’un réseau qui offre aux consommateurs des soins de la vue de haute qualité et des expériences d’achat de premier ordre (tels que Sunglass Hut, LensCrafters, Salmoiraghi amp; Viganò et le réseau GrandVision), et des plateformes de e-commerce de premier plan./span/pp style=margin:0.0cm 0.0cm 1.0E-4pt;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif /pp style=margin:0.0cm 0.0cm 1.0E-4pt;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serifspan style=font-family:Arial, sans-serifRejoignez notre communauté mondiale de plus de 190 000 employés dévoués à travers le monde pour conduire la transformation de l’industrie des lunettes et des soins de la vue. uDécouvrez-en plus en nous suivant sur LinkedIn !/u/span/pp style=margin:0.0cm 0.0cm 1.0E-4pt;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif /pp style=margin:0.0cm 0.0cm 1.0E-4pt;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serifstrongemspan style=font-family:Arial, sans-serifVotre #FutureInSight avec EssilorLuxottica /span/em/strong/pp style=margin:0.0cm 0.0cm 1.0E-4pt;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif /pp style=margin:0.0cm 0.0cm 1.0E-4pt;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serifspan style=font-family:Arial, sans-serifÊtes-vous prêt à explorer de nouveaux horizons, à favoriser l’inclusivité et la collaboration, l’agilité, à éveiller la passion et à avoir un impact positif sur le monde ? /span/pp style=margin:0.0cm 0.0cm 1.0E-4pt;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serifspan style=font-family:Arial, sans-serifRejoignez-nous pour redéfinir les limites de ce qui est possible !/span/pp style=margin:0.0cm 0.0cm 1.0E-4pt;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif /pp style=margin:0.0cm 0.0cm 1.0E-4pt;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serifstrongspan style=font-family:Arial, sans-serifVotre rôle :/span/strong/pp style=margin:0.0cm 0.0cm 1.0E-4pt;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif /pp style=margin:0.0cm 0.0cm 1.0E-4pt;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serifspan style=font-family:Arial, sans-serifIn EMEA Wholesale Region, Customer Satisfaction is considered as one of the key drivers to develop Business and loyalty with our Opticians customers/span/pp style=margin:0.0cm 0.0cm 1.0E-4pt;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif /pp style=margin:0.0cm 0.0cm 1.0E-4pt;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serifspan style=font-family:Arial, sans-serifEMEA Customer Satisfaction Team amp; Community’s mission is to  /span/pp style=margin:0.0cm 0.0cm 1.0E-4pt;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif /pul style=margin-bottom:1.0E-4pt;margin-top:0.0pxli style=margin:0.0cm 0.0cm 1.0E-4pt 0.4px;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif;text-indent:0.4pxspan style=font-family:Arial, sans-serifDevelop Organization’s Customer Centricity/span/lili style=margin:0.0cm 0.0cm 1.0E-4pt 0.4px;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif;text-indent:0.4pxspan style=font-family:Arial, sans-serifCapture and steer the Voice of the Customer across all commercial and operational interactions with EssilorLuxottica, /span/lili style=margin:0.0cm 0.0cm 1.0E-4pt 0.4px;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif;text-indent:0.4pxspan style=font-family:Arial, sans-serifand drive the necessary corrective action plans to increase customer satisfaction./span/lili style=margin:0.0cm 0.0cm 1.0E-4pt 0.4px;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif;text-indent:0.4pxspan style=font-family:Arial, sans-serifScope: EMEA (32 countries / 63 subsidiaries / 23 languages)/span/lili style=margin:0.0cm 0.0cm 1.0E-4pt 0.4px;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif;text-indent:0.4pxspan style=font-family:Arial, sans-serifWith the support of a Customer Satisfaction Community representing Regions and Support Functions/span/li/ulp style=margin:0.0cm 0.0cm 1.0E-4pt;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif /pp style=margin:0.0cm 0.0cm 1.0E-4pt;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serifstrongspan style=font-family:Arial, sans-serif /span/strong/pp style=margin:0.0cm 0.0cm 1.0E-4pt;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serifstrongspan style=font-family:Arial, sans-serifJoining the team you will /span/strong/pp style=margin:0.0cm 0.0cm 1.0E-4pt;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serifstrongspan style=font-family:Arial, sans-serif /span/strong/pp style=margin:0.0cm 0.0cm 1.0E-4pt;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serifspan style=font-family:Arial, sans-serifGradually take the lead in deploying customer satisfaction surveys /span/pul style=margin-bottom:1.0E-4pt;margin-top:0.0pxli style=margin:0.0cm 0.0cm 1.0E-4pt 0.4px;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif;text-indent:0.4pxspan style=font-family:Arial, sans-serifpreparation / configuration in Qualtrics / testing / coordination with business units/span/lili style=margin:0.0cm 0.0cm 1.0E-4pt 0.4px;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif;text-indent:0.4pxspan style=font-family:Arial, sans-serifAnalyzing results (tool : Qualtrics amp; MS Copilot AI) and highlight key takeaways/span/lili style=margin:0.0cm 0.0cm 1.0E-4pt 0.4px;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif;text-indent:0.4pxspan style=font-family:Arial, sans-serifPrepare Storyline in powerpoint. /span/li/ulp style=margin:0.0cm 0.0cm 1.0E-4pt;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif /pp style=margin:0.0cm 0.0cm 1.0E-4pt;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serifspan style=font-family:Arial, sans-serifContribute to the animation of the EMEA Customer Satisfaction community. /span/pul style=margin-bottom:1.0E-4pt;margin-top:0.0pxli style=margin:0.0cm 0.0cm 1.0E-4pt 0.4px;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif;text-indent:0.4pxspan style=font-family:Arial, sans-serifUpdate the collaborative platform of the Customer Satisfaction community and coordinate the newsletter communication. /span/lili style=margin:0.0cm 0.0cm 1.0E-4pt 0.4px;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif;text-indent:0.4pxspan style=font-family:Arial, sans-serifSupport the organization and co animate working sessions./span/li/ulp style=margin:0.0cm 0.0cm 1.0E-4pt;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serifstrongspan style=font-family:Arial, sans-serif /span/strong/pp style=margin:0.0cm 0.0cm 1.0E-4pt;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serifstrongspan style=font-family:Arial, sans-serifProfil : /span/strong/pp style=margin:0.0cm 0.0cm 1.0E-4pt;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serifspan style=font-family:Arial, sans-serif /span/pp style=margin:0.0cm 0.0cm 1.0E-4pt;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serifspan style=font-family:Arial, sans-serif•         Degree in Services Marketing and Management/span/pp style=margin:0.0cm 0.0cm 1.0E-4pt;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serifspan style=font-family:Arial, sans-serif•         First-year Master’s degree (M1) in Marketing with a Digital specialization/span/pp style=margin:0.0cm 0.0cm 1.0E-4pt;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serifspan style=font-family:Arial, sans-serif•         Project management : Actively contribute to project management and take ownership of specific tasks/span/pp style=margin:0.0cm 0.0cm 1.0E-4pt;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serifspan style=font-family:Arial, sans-serif•         Data Collection and Analysis – Detail/spanspan style=font-family:#39;Cambria Math#39;, serif‑/spanspan style=font-family:Arial, sans-serifOriented and Analytical Mindset : Collect data and create dashboards, providing analysis summaries and suggested action plans./span/pp style=margin:0.0cm 0.0cm 1.0E-4pt;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serifspan style=font-family:Arial, sans-serif•         Strong Oral and Written Communication – French and English : Create newsletters and SharePoint updates to inform the customer satisfaction community in English. Actively participate in presenting data and projects via EMEA-level conference calls./span/pp style=margin:0.0cm 0.0cm 1.0E-4pt;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serifspan style=font-family:Arial, sans-serif•         Customer Centricity/span/pp style=margin:0.0cm 0.0cm 1.0E-4pt;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serifspan style=font-family:Arial, sans-serif•         IT Skills AI, Excel, Word, Microsoft 365, PowerPoint (Qualtrics – nice to have)./span/pp style=margin:0.0cm 0.0cm 1.0E-4pt;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif /pp style=margin:0.0cm 0.0cm 1.0E-4pt;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serifspan style=font-family:Arial, sans-serifLanguages : English (Mandatory) amp; French (highly appreciated)/span/pp style=margin:0.0cm 0.0cm 1.0E-4pt;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif /pp style=margin:0.0cm 0.0cm 1.0E-4pt;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serifemspan style=font-family:Arial, sans-serifLa Diversité, l’Equité et l’Inclusion font partie des valeurs fondamentales de notre Groupe. Depuis de longues années, nous nous attachons à créer un environnement de travail où chaque personne se sent soutenue, valorisée et respectée, quel que soit son profil./span/em/pp style=margin:0.0cm 0.0cm 1.0E-4pt;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serifemspan style=font-family:Arial, sans-serif /span/em/pp style=margin:0.0cm 0.0cm 1.0E-4pt;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serifemspan style=font-family:Arial, sans-serifRejoignez-nous, vos talents uniques feront la différence !/span/em/pp style=margin:0.0cm 0.0cm 1.0E-4pt;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serifemspan style=font-family:Arial, sans-serif /span/em/pp style=margin:0.0cm 0.0cm 1.0E-4pt;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serifstrongspan style=font-family:Arial, sans-serif /span/strong/pp style=margin:0.0cm 0.0cm 1.0E-4pt;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serifstrongspan style=font-family:Arial, sans-serifProcessus de recrutement : /span/strong/pp style=margin:0.0cm 0.0cm 1.0E-4pt;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serifspan style=font-family:Arial, sans-serifPremier entretien RH avec un membre de l’équipe recrutement Early Careers/span/pp style=margin:0.0cm 0.0cm 1.0E-4pt;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serifspan style=font-family:Arial, sans-serifEntretien métier avec le manager/span/pp style=margin:0.0cm 0.0cm 1.0E-4pt;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serif /pp style=margin:0.0cm 0.0cm 1.0E-4pt;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serifspan style=font-family:Arial, sans-serifLe processus de recrutement peut varier ; si vous êtes sélectionné, vous serez contacté par nos recruteurs pour vous guider dans les étapes de votre candidature. /span/pp style=margin:0.0cm 0.0cm 1.0E-4pt;text-align:justify;line-height:normal;font-size:12.0pt;font-family:Aptos, sans-serifemspan style=font-family:Arial, sans-serif /span/em/pp style=margin:0.0cm 0.0cm 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serifstronguspan style=font-family:Arial, sans-serifPrise de poste/span/u/strongspan style=font-family:Arial, sans-serif : Septembre 2026/span/pp style=margin:0.0cm 0.0cm 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serifstronguspan style=font-family:Arial, sans-serifLocalisation/span/u/strongspan style=font-family:Arial, sans-serif : Charenton-le-Pont/span/pp style=margin:0.0cm 0.0cm 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serifstronguspan style=font-family:Arial, sans-serifRythme souhaité : /span/u/strongspan style=font-family:Arial, sans-serif 3 semaines / 1 semaine/span/p