Customer Service Representative

pbWHO WE ARE/b/ppemWe are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs and the global demand of a growing eyewear industry. /em/ppemWith over 180,000 dedicated employees in 150 countries driving our iconic brands, our people are creative, entrepreneurial and celebrated for their unique perspectives and individuality. Committed to vision, we enable people to “see more and be more” thanks to our innovative designs and lens technologies, exceptional quality and cutting-edge processing methods. Every day we impact the lives of millions by changing the way people see the world./em/pp /pp style=margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serifstrongemuJob Overview:/u/em/strong/pp style=margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serifWe are looking for a highly skilled Customer Service B2B Specialist to join our Customer Service Team. This role will be responsible for providing support to our B2B customers. The ideal candidate will possess very good communication skills, ability to resolve issues efficiently while fostering strong customer relationships and customer support. /pp style=margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif /pp style=margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serifstrongemuJob scope:/u/em/strongbrAs a Customer Service Representative, you are responsible for ensuring customer relations activities for lens sales in accordance with the provisions of the legislation in force, the provisions and strategy established by the Sales Manager, and the established objectives and targets./pp style=margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif /pp style=margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serifstronguMain Responsibilities and related activities/u/strong/pul style=margin-top:0.0in;margin-bottom:0.0in type=discli style=margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serifProvide expert-level technical support and assistance to optometry businesses, and  optical clinics through inbound/outbound, specific to the Call Center activity ;/lili style=margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serifRespond to Rhein Visioncustomers inquiries related to orders, product features, and technical specifications and ensure swift and efficient resolution of complex technical questions related to the product to minimize disruption to customer operations;/lili style=margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serifProvide support and assist Rhein Vision customers in selecting, ordering, and using optometry-related products (e.g., lenses, frames). Ensures product promotion in conversations with customers, informing customers about product offers, technical details, and ways to sell products;/lili style=margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serifProcess and track orders, ensuring timely delivery and accurate fulfillment for business customers. Actively monitor all orders and requests from customers in the portfolio, offering active support when needed;/lili style=margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serifManage and update prices in the system according to internal requirements and client specifications. /lili style=margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serifPermanently cooperates with Lens Sales Representatives by exchanging information, to promote and increase the volume of lens sales;/li/ulp style=margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif /pp style=margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serifstronguMust-have requirements/u/strong/pul style=margin-top:0.0in;margin-bottom:0.0in type=discli style=margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serifEnglish language skills - at least intermediate level/lili style=margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serifExperience in optometry industry is an advantage/lili style=margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serifHigh school degree/lili style=margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serifExcellent communication skills and persuasion/lili style=margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serifProactive attitude, flexibility, organizational skills/lili style=margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serifWorks well in a team but also independently/lili style=margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serifGood computer skills (MS Office)/lili style=margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serifAttention to details/li/ulp style=margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif /pp style=margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serifstrongemuWhat’s in it for you/u/em/strongbr  In Rhein Vision, you are not defined just by your job title. Each career adventure is unique, but have a glimpse of the benefits and perks you can have by choosing us.  /pul style=margin-top:0.0in;margin-bottom:0.0in type=discli style=margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serifAttractive salary package + performance bonus/lili style=margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serifBenefit from comprehensive health insurance coverage/lili style=margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serifMeal vouchers /lili style=margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serifVacation vouchers/lili style=margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serifGift vouchers for Christmas and Easter/lili style=margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serifLoyalty bonus/lili style=margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serifOne  free day off, on the occasion of your birthday/lili style=margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serifAccess special offers for employees on a vast range of eyewear, eyecare products/lili style=margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serifTransport provided by the company from Ploiesti/lili style=margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serifAccess to our cutting-edge learning platform, Leonardo, and personalized development programs to help you grow professionally and personally. /lili style=margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serifWorking in a young and motivated team/lili style=margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serifPersonal and professional development/lili style=margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serifWorking environment at international standards/li/ulp style=margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif /pp style=margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serifstrongemuOther important information:/u/em/strong/pul style=margin-top:0.0in;margin-bottom:0.0in type=discli style=margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serifAvailability to work in 2 day shifts: I 09:00-17:30, II 11:00-19:30, Saturday, by rotation, between 9:00 -13:00/lili style=margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serifThe job location is at the company headquarters in Ploiesti West Park;/li/ulp /ppbRecruiting process/b/ppOur recruitment process may vary; If you are selected, you will be contacted by our recruiters to guide you through the specific steps for your application.​/ppbWe Are One: Our DEI commitment/b/ppemWe are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique/em/p