Boutique Manager- Livermore Outlet

Givenchy, the epitome of audacity in luxury fashion, invites you to join as a Boutique Director. Immerse yourself in audacious collections and deliver personalized shopping experiences defining Givenchy’s legacy.

ROLE OVERVIEW

The Boutique Manager will effectively lead, develop, and support the sales and/or operations of a Givenchy boutique to meet and/or exceed sales and profitability targets. S/he is a passionate, enthusiastic, motivating, decisive and collaborative leader who builds a culture of service excellence and leads the team to deliver extraordinary client experiences and partners. The Boutique Director is a dynamic and inspiring leader who embodies the Givenchy DNA, putting the Client at the center of our equation. S/he will be a Givenchy ambassador in their community developing relationships with all businesses, such as hotels and community associations to help drive results.

KEY RESPONSIBILITIES

• Deepen the relationship with our clients to achieve sales plan.
• Drive lifetime loyalty and spend with new and existing clients.
• Identify business opportunities and implement actions to consistently achieve or exceed monthly, quarterly and annual stores sales plan.
• Direct managers to drive client development activity among individual team members to cultivate new and existing clients.
• Identify loyal clients’ passions and social involvement in their community to create CSR opportunities.
• Demonstrate sales leadership by playing an active role on the sales floor and managing client relationships personally.
• Elevate the client experience by consistently delivering unique, personalized, memorable moments, both in store, through Omni channel and outside events.
• Ensure continuous Client Experience management presence on the sales floor, coaching the team on the selling ceremony and ensuring Givenchy customer experience expectations are being delivered at all times.
• Optimize hospitality and store amenities to create unique experiences.
• Take action on clients’ feedback to improve customer service.
• Mentor and lead existing boutique teams.
• Hire talent to ensure an engaging team to create a best-in-class service & selling environment.
• Develop and execute an action plan for the store to recognize, reward and develop talent and create a clear growth path for each individual.
• Continuously encourage, coach, and provide qualitative feedback.

QUALIFICATIONS

• 5-10 years retail, hospitality or Cross-industry experience
• 5-10 years of management experience
• Bachelor degree preferred
• Excellent communication in both verbal, written and listening
• Excellent presentation skills
• Advanced knowledge of Microsoft office, Outlook and ZOOM tools/ video-telephony technology
• Proven history of relationship development in a community to create a network and a bond to help generate revenue
• Experience with diplomatically managing multiple commitments to clients, teams, and operations.
• Multilingual is a plus