Customer Service Vendor, Senior Manager

A Bachelor’s degree paired with significant experience in managing remote/digital complex customer services operated by a BPO, ideally within beauty or luxury industry. A master’s degree would be advantageous. The ideal candidate should possess: Leadership skills capable of animating cross-functional teams towards common goals Analytical project governance uses data and KPIs to steer multi-stream projects, resolve trade-offs, and ensure disciplined execution. Proven ability to lead complex projects while coordinating and aligning multiple Maisons and stakeholders Outstanding communication skills that establish rapport with both internal stakeholders and external partners NOTE: This position's scope may evolve over time; adaptability is key as duties are subject to change based on business needs without notice.