Front Office Manager

Description

Between the tropical vegetation and the iconic granite boulders, Cheval Blanc Seychelles unveils a contemporary Maison nestled on Anse Intendance, the Seychelles’ most beautiful bay.​

Curled up on the beach or perched on the hillside, 52 villas have been imagined by architect Jean-Michel Gathy. And out of sight, on the beach facing the turquoise horizon, a 5-bedroom exclusive villa embodies the quintessence of Cheval Blanc Art de Recevoir.​

Culinary art is celebrated through five creative scenes: Mizumi, the Asian restaurant by the lake, Vivamento, the vibrant Italian pool-side bar, Sula, the feet-in-the-sand beach club, and Cheval Blanc’s signature concepts, Le 1947 French gastronomic restaurant and Le White cosmopolitan restaurant. ​

This peaceful retreat also boasts a collection of wellness rituals by Guerlain at the Cheval Blanc Spa, a swimming pool, a fitness centre, a surf simulator and two tennis and padel courts. Little ones are invited to enter a world of amazement at Le Carrousel kids’ club while our Ambassadeurs craft memorable bespoke experiences for each and every guest.

Les missions

We are seeking to recruit Front Office Manager to assist the Front Office Team in overseeing the Front Office operations of the Maison, by Managing Front Office team, and ensuring high-quality services are delivered to provide a memorable stayover experience and maintaining the Front Office efficiency and quality standards.

• Team Management and Development
• Objectives Management:
• Logistics:
• Financial and Administration
• Policies and Procedures
• Health and Safety
• Human Resources administration

• Directing, controlling, and coordinating all Front Office functions to ensure prompt and efficient services that exceed guest expectations and contribute to the Maison's financial success.
• Implementing and supervising Front Office services according to established protocols outlined in the departmental operations manual. Ensuring services are consistently delivered with efficiency and courtesy.
• Providing courteous and efficient check-in for arriving VIP guests and arranging for escorted villa access when possible.
• Managing local government requirements for guest registration and compliance.
• Conducting regular room inspections and collaborating with the Executive H
• Promoting cross-training of Ambassadeurs within the division to optimize Human Resources utilization.
• Successfully managing special projects/assignments within the Front Office, adhering to high-quality standards and timelines.
• housekeeper to address deviations from standard setups.
• Participating in Ambassadeur training to ensure optimal job performance.
• Supervising department Ambassadeurs to maintain prescribed service standards as per the operations manual.
• Complying with local legislation and regulations related to the department.
• Demonstrating flexibility by assuming reasonable additional duties within capabilities, including potential redeployment to other departments.
• Attending training sessions, meetings, and briefings as directed by the Rooms Division Manager/Resident Manager.

Profil

Bachelor’s degree/Diploma in Hospitality Manager or related field. Significant experience in a hotel environment, with a minimum of 5 years. pre-opening experience is a plus. Computer literate and excellent command in Microsoft Office, especially Excel. Excellent knowledge accounting software Opera, Material Control. Proven ability to lead, mentor, and motivate a diverse team of Ambassadeurs. Strong decision-making and problem-solving skills to handle various operational challenges effectively. Ability to create a positive and inclusive work culture that fosters teamwork and high performance. Deep understanding of luxury service standards and an unwavering commitment to exceeding guest expectations. Flexibility to respond to a range of different work situations. Thoroughness, good organisational skills, attention to detail and an excellent ability to manage priorities independently. Excellent command of English, both written and spoken, are essential. Proficiency in multiple languages, particularly languages spoken by the Maison’s international clientele, can be an advantage.

Informations complémentaires

We offer the following benefits to all our Ambassadors: 

• Service Charge ​
• Accommodation provided for Expatriates ​
• Meal coverage at the staff restaurant​
• Uniforms provided and laundered 

Perspectives d'évolution

We offer the following benefits to all our Ambassadors: 

• Service Charge ​
• Accommodation provided for Expatriates ​
• Meal coverage at the staff restaurant​
• Uniforms provided and laundered