IT Proximity Support Intern (W/M/D)

Description

The DNA of Louis Vuitton is the travel, which can happen in many ways. What is important is to have the feeling to be transported in another place and to discover a new environment. This is exactly what the Head Office of Central Europe is looking for his intern. If you have the taste of discovery and new experiences, you’re the person we’re looking for.

 

Les missions

Based in our Geneva Head Office, and part of our Central Europe team (Switzerland, Hungary, Romania and Czech Republic) you will be joining our IS&T; department and be be responsible for IT support with the following missions :

User Support:

• Handle assistance requests from VIPs and provide Level 2 support for users (incidents, requests) by phone, Teams, or direct intervention.
• Diagnose and resolve hardware problems (computers, peripherals, specific production equipment) and software problems (operating systems, business applications, office automation).
• Ensure the installation, configuration, and maintenance of workstations, printers, and other IT equipment.
• Train users in the use of tools and systems, and raise awareness of best practices, particularly in IT security.

IT Fleet Management and Infrastructure Support:

• Prepare and deploy new equipment.
• Participate in the inventory and monitoring of hardware and software.
• Manage equipment movements and software updates.
• Participate in the maintenance of network and server infrastructures (patching IT Racks).
• Perform regular checks of the condition of meeting rooms.

Documentation and Continuous Improvement:

• Write and update technical procedures and knowledge bases.
• Propose improvements to optimize support and user satisfaction.
• Lead short training sessions on Office 365 office tools, Artificial Intelligence, and IT security best practices.

Collaboration:

• Work closely with other members of the IT team, production departments, and support functions.
• Escalate complex problems to expert teams or external suppliers if necessary.

Profil

We are actively seeking a talented and motivated individual for a 1-year internship. If you possess the following qualifications and are eager to contribute to our team, we encourage you to apply: Required qualifications: You have an IT CFC (Federal Certificate of Capacity) or IT Technician ES (Higher Technical School) diploma, or equivalent training. Ideally, you have confirmed experience as an IT & User Support Technician in a large international company in the fashion, automotive, or watchmaking industry. You have in-depth knowledge of Windows workstation environments and device management with Workspace ONE, Meraki. You are familiar with ticketing and incident management systems. You are able to work in agile mode on a multitude of subjects and applications. You have excellent communication skills, clear, pedagogical, and excellent sense of service. You are able to work effectively in a team and manage priorities. You are recognized for your rigor, organization, and autonomy. You speak fluent French and English.   We’re already looking forward reading your profile!