CRM Data Analytics （Contractor）

Description

MISSION STATEMENT

Based in Shanghai within the Greater China Omnichannel department and reporting to the Digital CRM & Data Manager, the mission is to support China market client database management, retail & CRM KPI follow up, support in CRM report & insight and client list preparation. 

MAIN RESPONSABILITIES

MAIN ACCOUNTABILITIES 

1. In-charge in CRM Report & Insights (40%)

• Provide Monthly/Weekly CRM report
• Support in Ac-hoc client insights report data preparation
• Support in PBI report development (co-work with IT team)

2. Support Client Data management (30%)

• In-charge the requirement from store to handle client reassignment/portfolio change/combine request (not operator, but redirect request to SFoA and follow up progress)

3. Communication Task Setup and Operation (20%)

• Manage and execute O2O communication operations on SFOA and WeCom platform following the monthly communication calendar. Ensure efficient and timely delivery of communication tasks to support business objectives
• Assist in gathering necessary assets, visuals, and materials to facilitate content creation
• In-charge ac-hoc request client list to retail
• In-charge ac-hoc data/report request to cross-function team

4. Finance and Vendor Management (10%) 

• Coordinate with vendors on contract processing and payment tracking to ensure timely and accurate execution
• Support budget planning, management, and reporting for relevant projects and activities

QUALIFICATION, EXPERIENCE & SKILLS REQUIRED:

• Graduated from Business School/Master or BA requested
• Fluent in English & Mandarin 
• A previous experience of 1-2 years in CRM
• Experienced in database management is a plus
• Skilled in SQL
• Experienced in Power BI is a plus
• Experienced in data analysis is a plus
• English and Chinese presentation skill  
• Excellent in Excel and PPT 
• Retail Orientation 
• Data sensitivity
• Creative thinking
• Detail driven
• Team working spirit
• Passion in luxury