Senior Manager Retail Training

Description

Bulgari Corporation of America is looking for a Senior Retail Training Manager for the US West Coast region of our North America network. This position reports to the Senior Director of Training, North America, and will engage in all training activities to support the assigned territory in North America

Les missions

Essential Duties:

• Analyze existing content, identifying learning opportunities and create necessary content to address needs
• Upskill sales teams on watch knowledge including high end complications
• Deploy and reinforce trainings to Store Managers and Client Advisors on Bulgari client experience, selling techniques, Jewelry/Watch/Accessory collections, brand history, and storytelling
• Participate in retail coaching/in-store observation and provide feedback to Store Director and Director, Training North America
• Collaborate on the Onboarding process of all regional retail hires
• Assist in the localization of any training initiatives launched by central training
• Create, monitor, and track store visits to support key regional initiatives
• Prepare, execute and follow-up on in-store trainings
• Responsible for the monitoring of all eLearning platforms for assigned market
• Create and follow-up on needs analysis and action plans related to Mystery Shop and Voice of Client initiatives
• Perform any ad-hoc projects as required by management to support the business
• Collaborate with interdepartmental committees or task forces, as necessary

Profil

Minimum of 10+ years of sales and/or training in a luxury environment Extensive watch knowledge required, supplemental certification with FHH or similar is a plus Understanding of competitive watch market with strong knowledge of micro-mechanics Knowledge of eLearning platforms Knowledge of Microsoft Office applications Ability to manage departmental budget contribution and process expense reports in a timely manner Ability to navigate various professional environments in an agile manner Ability to travel domestically and internationally up to 50%-70% of time