Store Manager - Suzhou Matro

Les missions

• To maintain revenues and profitability in all areas: sales, operations, after sales services • To actively participate in commercial events and maintain a visible presence in the community to develop existing and new client base and to project a positive and appealing brand image. Special focus on personal knowledge and relation building and maintaining with top customers. • To assess the store’s needs and communicate such needs to the appropriate corporate and local departments (including store premises and relevant maintenance) • To monitor and guarantee best product display in the store (windows, countries…) following guidelines and standards. • To ensure the training of sales people and back office staff to increase technical and product knowledge and developing sales techniques and stock management • To efficiently and effectively manage store stock • To actively ensure the application of security, sales and stock processes and procedures • To resolve client concerns/disputes • To verify alignment to standards of discounts and ways of payment applied by sales force and drive their action accordingly(authorizing in advance any possible exception) • To monitor and provide tolls for the sales people to help understand and increase sales performance • To act as an organizational interface towards the local Marketing assuring the implementation of CRM strategies and procedures to enhance the customer base in quality and quantity.

Profil

-Bachelor -Fluent written and spoken English with excellent communication skill -At least 5 years of relevant experience in retail operation and Boutique Management -Extensive product knowledge of Bulgari or other luxury brands, and specific knowledge in Jewelry and watch a plus -Team Management and Coaching Skill -Presentable outlook, tolerance of working pressure and the capability in handling unpredictable tasks -Knowledge of marketing, media and merchandising techniques -IT Literacy -Selling Skill and Customer Relationship Management Skill