Account Manager

Description

Position: Account Manager

Hours: 37.5hrs

Location: John Lewis, Welwyn

 

Do you wish to join the House of Dreams?

 

In this House, you will continue to perpetuate the dream of our creator: that of a more beautiful and happier world.

You will also consolidate our vision: to become the most desirable House in the world of beauty, an absolute reference of French luxury, a symbol of joy and hope.

This vision is carried by our six values that you will embody daily as designers of dreams - values that engage and define us:

Create Passionately

Craft together with joy

Excel for ultimate luxury

Lead with audacity

Cultivate Triumphant inclusivity

Commit and act to re-enchant the world.

Design your dreams with Dior.

Your Impact:

 

Within the Retail team, the Counter Manager is the ultimate leader and brand ambassador of his/her counter and represent Parfums Christian Dior in the market. He/She are responsible for the management of his/her Counter and his/her team.

This role is crucial for developing and leading the team to maximize store performance (sales and client management) while ensuring exceptional level of service. Passion and embodiment of the brand will enable to contribute to the broader development of the business while ensuring a continuous personal and professional growth.

The holder of this position will work closely with various functional partners, including Counter team, Retail Manager & Head of Retail, Marketing, Merchandising, Education, CRM, HR, Make-up artist or event teams, Retailer management, providers, operational staff.

Les missions

BUSINESS PERFORMANCE

• Achieve retail sales targets and contribute to store and services KPIs on a daily basis
• Have a comprehensive and omnichannel vision of the business (master KPIs, identify key drivers and opportunities)
• Continuously assess counter performance, develop and implement action plans to improve results and generate sales on all channels
• Set realistic individual KPIs for your team
• Grow awareness among the team about market and trends
• Sell Dior products by meeting our clients’ needs and providing a memorable experience through DIOR high standard of service and selling technique
• Gather & report market and competition trends and identify opportunities for commercial development
• Report on a weekly basis store performance to Retail Manager

 

PEOPLE MANAGEMENT

• Ensure your team is aware of and respects Dior strategy, goals and standards
• Contribute to the selection and recruitment of high performing profiles
• Motivate your team: foster a positive working environment and create a culture of feedback, encouraging diversity, mutual respect and teamwork
• Play an active role on the sales floor to lead the team by example and ensure a welcoming environment in the counter
• Ensure optimum staffing at all times in line with budgets & business needs. Effectively organize and manage timetables according to team and counter activity
• Oversee annual review process for your team 

 

CLIENT EXPERIENCE

• Master and leverage client data to recruit, retain and grow client loyalty
• Proactively propose and execute in store and remote actions to drive traffic to the counter, to recruit new customers and to develop customer loyalty
• Effectively manage internal and external communication to ensure successful events in store and/or remotely. Organize, set up and host events (e.g. beauty classes)
• Animate actively the implementation and success of Dior launch plan and animations
• Constantly lead your team to deliver exceptional and memorable client experience, providing luxury service for every client interaction, from purchase and after-sales service to complaint resolution
• Drive, manage and support the usage and implementation of Dior retail digital tools (such as IPOS, Dior Connect, KPIs dashboards)
• Instate and engage retail teams on clienteling through definition, coaching and monitoring of clear clienteling targets
• Drive clienteling activities among your team, ensure precise follow-up of client portfolio and clienteling KPIs.
• Identify clienteling and client experience opportunities and set up action plans with CRM and Retail management
• Meet voice of client standards as defined by corporate (NPS, mystery shopping)

 

OPERATIONS

• Ensure all procedures and policies are well known and applied by the team (e.g. sales, till, cash and stock management) and guarantee the optimal use of available tools - report to Retail Manager, Floor Manager and/or relevant stakeholder if any issue
• Ensure visual merchandising guidelines are applied to the highest standard
• Optimize stock levels and sell through by analyzing your sales and communicating with back office
• Ensure efficient inventory management and implement control procedures to anticipate and minimize shrinkage and discrepancies

 

RETAILERS: Manage relationships with retailers

• Manage relationships with the retailers and report to Retail Manager if any issue

 

* The responsibilities outlined in this job description are subject to change based on the company's needs and ongoing projects.

Profil

Ideally, you would have previous retail experience in the luxury and / or beauty industry, during which you successfully demonstrated management capabilities (5 years / to be adapted locally), as well as a proven track record in achieving retail results (sales and profitability). Soft skills that align with our values: Entrepreneurial Attention to detail Strategic Thinking Business Acumen Adaptability Purpose Driven Management Hard Skills: Strong analytical skills Language and communication proficiency

Informations complémentaires

Inclusivity is not just a noble principle; it is the very heart of our excellence. In a world where our clients, talents, and ideas increasingly come from diverse backgrounds, our diversity is our strength.

At Parfums Christian Dior, this means being a House where everyone feels respected, welcomed, and valued, regardless of their uniqueness. Because we know well: a House that reflects this diversity is a sustainable, vibrant House, rooted in both dreams and reality. Inclusivity cannot be decreed; it is practiced daily.

(If you require any reasonable adjustments within the application process, feel free to indicate it in your application).

Perspectives d'évolution

Inclusivity is not just a noble principle; it is the very heart of our excellence. In a world where our clients, talents, and ideas increasingly come from diverse backgrounds, our diversity is our strength.

At Parfums Christian Dior, this means being a House where everyone feels respected, welcomed, and valued, regardless of their uniqueness. Because we know well: a House that reflects this diversity is a sustainable, vibrant House, rooted in both dreams and reality. Inclusivity cannot be decreed; it is practiced daily.

(If you require any reasonable adjustments within the application process, feel free to indicate it in your application).

Étapes du recrutement

• Submit your application via our website. A recruiter will review your application. If your profile aligns with the requirements defined by our Hiring Team, you will be contacted for an initial HR interview. Subsequently, you will have in-person interviews with the Hiring Manager, the Team Leader.

* The process outlined above is subject to change based on the company's evolving business needs.